Shipping And Return Policy
1. Can I order from and/or ship outside the United States?
We will happily ship everywhere FedEx® ships. For a quote to ship outside the United States, please email the products and quantities of items you wish to ship along with the address to firstname.lastname@example.org. International orders currently cannot be placed online and additional shipping fees will apply.
2. What does free shipping mean?
Any order being shipped via FedEx® SmartPost® within the United States can ship for free. All Priority shipments will be charged according to location. FedEx® SmartPost® typically takes 5-7 business days to reach its destination. Shipments sent to Hawaii, Alaska, and APO addresses may be shipped using this method, but do not fall under the 5-7 business day guarantee.
3. Can I ship to a P.O. Box?
Yes. In fact, you are able to ship to a P.O. Box as well as APO boxes. Because FedEx® uses SmartPost©, we are able to ship to P.O. Boxes and APO boxes as long as the shipment weighs less than 150 lbs. Please note that packages shipping via FedEx® SmartPost© may take a few additional days to arrive at their destination. Packages shipping to APO addresses can take up to 5 weeks to deliver depending on where the recipient is stationed. The 5-7 business day delivery guarantee does not apply to APO shipments.
3. What is your shipping policy?
We want our products to get to you in the best state possible. We offer overnight (including Saturday delivery), 2-day express (2 business days) and standard (5-7 business days in continental U.S.) shipping. Because temperatures vary across the country, we may choose to not ship some items over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries.
4. How soon does my order ship?
Orders using standard shipping may not be shipped the same day the order is placed. We guarantee a 36 business hour processing period. Once the package leaves our facility, the shipping times will begin.
Before 3pm, express shipping options will be processed and sent the same day the order is placed. After 3pm, the package will be picked up the next business day. Most express shipping options do not run during the weekend. Contact 1-800-BEERNUTS ext. 315 to ensure the correct shipping option is chosen.
5. Can I change or cancel my online order?
If you need to make any changes or cancellations to your online order, please contact our Customer Service Team at 1-800-BEERNUTS ext. 315 before 10pm CST on the day your order was placed. Any changes or cancellations made after this time will be subject to additional expenses and cannot be refunded. Our hours of operation are 8am-5pm CST. Please leave us a message for any calls pertaining to order changes or cancellations after our business hours. Order changes will delay the shipment of your order.
6. What issues or circumstances can delay my order?
Incorrect addresses, order changes, weather circumstances, and FedEx® or USPS backlogs may cause delays in delivery.
For online orders, we can only guarantee shipping to addresses we are provided. If an incorrect address is provided and the package is shipped out, the customer will be subject to return expenses.
If you are not 100% satisfied with the taste of your product, please let us know. You can return non-food product and get a full refund within 45 days of your purchase. Please keep the receipt. Food product cannot be returned. Receipts expire after 45 days of your purchase.
If you wish to return an item that was purchased on sale or at a discounted price, you will receive the amount paid for the item.
For orders placed online, we must receive the returned item(s) before refunding the purchase or sending a replacement. Another order may be placed and sent out immediately and a refund will be issued upon receipt of the first order. Again, food products cannot be returned.
Give us a call at 1-800-BEERNUTS ext. 315 or email us with any questions.